Key performance indicators in health care

Course Objectives

1. Recognize the importance of key performance indicators development among colleagues
2. To Learn How to Develop key performance indicators at organizational level
3. Discuss the importance of KPIs in conflict management
4. Develop a KPIs implementation plan on the level of the units, department or hospitals
5. Discuss the importance role of key performance indicators in the change process
6. Evaluate the effectiveness of change process
7. Identify common key performance indicators implementation techniques.
8. Clarify Data analysis and presentation methodologies.
9. To learn How to utilize the key performance indicators in improvement plan.