Effective Communication Skills in Healthcare

Course Objectives

1. Appreciate the art of conversation through the role of speaker, listener and observer
2. Create the best possible climate for communicating through empathy, asking the right questions and understanding the person’s viewpoint
3. Understand how non-verbal communication and feedback influence how your message comes across
4. Understand the importance of communication in the workplace
5. Describe the process of communication, both verbal and non-verbal 
6. Identify the different communication channels to effective communication
7. Demonstrate how changes in technology have affected communication within and between organizations and their employees
8. Explain how to overcome potential problems in inter-cultural communication
9. Recognize the connection between communication and medical error
10. Identify barriers, tools, strategies, and outcomes to communication